The outlook / A practical guide

Why your business needs a content plan
before another post.

A finished project can become more than one post. A plan helps you decide which part to show, who it matters to and what you want them to understand.

Read the guide

By The Social Outlook · Practical guidance for construction, trades and service businesses

01

Start with the decision your customer is making.

Someone who has never heard of your business needs a different introduction from someone comparing your service with another option. Decide who the next piece of content is for before choosing its format.

For a trade business, that might mean introducing a project to a new audience, explaining a part of the process or answering a question someone asks before enquiring.

02

Give each piece one job.

Use three useful categories: awareness, trust and action. Awareness introduces the work to relevant new people. Trust shows how you think and work. Action explains the service and the next step.

You do not need every post to do all three. A clear purpose makes it easier to decide what belongs in the content and what can wait.

03

Plan from work you can actually show.

Start with real projects, your people and the questions customers ask. Check that you have permission to show the imagery and that any project detail is accurate.

For example, one job could supply a finished-work photograph, an explanation of a detail and a team introduction. These are possible angles to plan, not a requirement to turn every job into the same sequence.

04

Leave yourself a useful next step.

Write down the audience, main point, supporting image or footage and what happens next. That could be reading a service page, asking a question or simply understanding your business a little better.

The plan should help you create relevant content with the time and access you have. Review it against what you actually learn from customers and enquiries.

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